Refund policy
Last Updated: September 29, 2026
At ShieldPriv, we want customers to have a clear and reliable shopping experience. This Return & Refund Policy explains our return window, order cancellation process, return eligibility, return method, return shipping responsibilities, refund procedures, and contact information.
This policy applies to purchases made through https://shieldpriv.com/.
1. Order Cancellations
If you need to request cancellation of an order, please contact us as soon as possible at info@shieldpriv.com.
We will make reasonable efforts to assist with cancellation requests before an order has entered processing or has shipped.
Once an order has entered processing or has shipped, cancellation may no longer be possible. In that case, the customer may request a return after delivery in accordance with this Return & Refund Policy.
2. 30-Day Return Window
ShieldPriv offers a 30-day return policy.
Customers may request a return within 30 days after delivery.
3. Return Eligibility
To be eligible for a standard return, the item must generally be:
- Unworn and unused
- In the same condition in which it was received
- With original tags attached, when applicable
- In its original packaging, when applicable
- Returned with any accessories or components originally included
- Accompanied by valid order information or proof of purchase
4. How to Request a Return
To request a return, please contact us at info@shieldpriv.com within 30 days after delivery.
Please include:
- Order Number
- Email Address Used at Checkout
- Reason for the Return Request
Please do not mail a return before receiving return instructions from ShieldPriv.
5. Return Method
Returns are accepted by mail only.
6. Return Shipping Costs
Customer Responsibility: For standard returns that are not caused by an error by ShieldPriv (such as change of mind), the customer is responsible for the return shipping cost. ShieldPriv does not charge a restocking fee.
ShieldPriv Responsibility: If an item arrives damaged, defective, or incorrect, ShieldPriv will cover the reasonable return shipping cost or provide a prepaid return shipping label.
7. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If your item arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible at info@shieldpriv.com.
8. Restocking Fee
ShieldPriv does not charge a restocking fee for eligible returns.
9. Return Address
Authorized returns should be sent to:
ShieldPriv
1539 Middle Run Dr
Finksburg, MD 21048
United States
10. Contact Us
If you have questions regarding returns, refunds, exchanges, damaged items, or an order, please contact us:
Brand Name: ShieldPriv
Website: https://shieldpriv.com/
Email: info@shieldpriv.com
Phone: +1 7656896755
Business & Return Address: 1539 Middle Run Dr, Finksburg, MD 21048, United States