Contact information

We are here to help.

If you have questions about our products, orders, shipping, tracking, returns, refunds, payments, or other store-related matters, please contact ShieldPriv customer support using the information below.

We aim to provide clear and timely assistance throughout your shopping experience.

Customer Support

You may contact us for assistance with:

  • Product information and availability
  • Size or product questions
  • Order status and tracking
  • Shipping and delivery questions
  • Returns and refunds
  • Payment or billing concerns
  • Order changes or cancellations
  • General store or policy questions

Contact Information

Brand Name: ShieldPriv

Website: https://shieldpriv.com/

Email: info@shieldpriv.com

Phone: +1 7656896755

Business Address: 1539 Middle Run Dr, Finksburg, MD 21048, United States

Customer Support Hours

Monday – Saturday: 9:00 AM – 6:00 PM ET

Sunday: Closed

We aim to respond to customer inquiries within 1–2 business days.

Messages received outside our customer support hours will be reviewed during the next available support period.

Order-Related Support

If you are contacting us about an existing order, please include the following information when available:

  • Order Number
  • Email Address Used at Checkout
  • Brief Description of Your Question or Issue

Providing this information helps us locate your order and assist you more efficiently.

Returns and Refunds

If you would like to request a return or refund, please review our Return & Refund Policy and contact us at info@shieldpriv.com before mailing any item back.

Please include your order number and reason for the return request.

Authorized returns should follow the return instructions provided by ShieldPriv.

Helpful Store Policies

For additional information, please review our:

  • Shipping Policy
  • Return & Refund Policy
  • Payment Terms & Billing Policy
  • Privacy Policy
  • Terms of Service

These policies provide additional information about ordering, shipping, returns, refunds, payments, privacy, and use of our website.

Thank You for Shopping With ShieldPriv

Thank you for choosing ShieldPriv.

We appreciate the opportunity to assist you and provide support throughout your shopping experience.